High Praise for Ongoing Multi-Site Maintenance Programme

At HF, our values of Quality, Integrity, Safety, and People are more than just words on a wall, they are deeply embedded in the way we operate, the services we deliver, and the long-term partnerships we build with our clients.

When our clients recognise these values in action, it reinforces our ongoing mission to lead the industry with standards that consistently exceed expectations. One such example is our long standing relationship with Hacking & Paterson Management Services (HPMS). Since 2018, HF has been the trusted partner responsible for delivering a robust, multi-asset, multi-site maintenance programme across their wide-ranging property portfolio – an extensive and complex collection of buildings across the UK.

A Proven Partnership with Measurable Success

The maintenance contract involves the management and upkeep of more than 4,000 essential fire and building safety assets. This includes a comprehensive list of life-safety systems such as:

• Emergency Lighting Systems
• Fire Alarm Systems
• Smoke Detection Units
• Smoke Vent Systems
• Dry Risers
• Sprinkler Systems
• Compartmentation Installations
• Uninterruptible Power Supply (UPS) Systems

Each of these systems plays a critical role in protecting life and property. At HF, we understand that the reliability and compliance of these assets are not optional, they are essential. That’s why our highly trained, in-house Fire & Security team carries out all works with meticulous care, technical precision, and a proactive mindset.

“The service, care and attention that HF give are excellent. You and your team provide a high-quality service… the skill and professionalism that is shown is second to none.”

This feedback is a testament not only to the technical quality of our work but to the professionalism and customer-focused attitude of our engineers and support staff.

Streamlined Service Delivery Through Collaboration

One of the key factors in the success of this programme is the close coordination between our operations team and the property management team at HPMS. We ensure both parties have a fully mirrored and transparent view of asset condition, maintenance schedules, and compliance records. This collaborative approach allows us to act swiftly, resolve discrepancies, and ensure zero missed inspections – a goal we consistently achieve.
The result is a well-oiled partnership where accountability, responsiveness, and shared goals drive exceptional service outcomes.

Setting the Benchmark for Multi-Asset Maintenance

This project is not just an example of good service, it’s a benchmark for all of our future work in multi-site, multi-asset building maintenance. It showcases our ability to manage a wide portfolio of assets across a large geographic area with consistency, precision and exceptional communication.

“This is a great example of a successful, multi-site maintenance programme in action—thanks to the dedication of our Fire & Security team. Let’s celebrate this as both a good news story and a strong example of what we do at HF.”
– Chris Lees, HF Mechanical & Electrical

A Complete Service Provider

While this project focuses on fire and life safety systems, it’s just one part of what HF does. We are a fully integrated multi-discipline service provider, with teams that cover Mechanical, Electrical, and Fire & Security services. Our engineers work across many sectors and industries to deliver planned and reactive maintenance solutions that are tailored, compliant and forward-thinking.

Our full suite of services includes:

• Electrical Testing & Installation – including EICRs, thermal imaging, fault finding and lighting design
• Mechanical Services – from HVAC systems to commercial plumbing, water treatment and heating installations
• Fire & Security Systems – including alarms, sprinklers, emergency lighting, smoke control and access control
• Renewable Energy Solutions – including solar PV installations, EV charging points, and energy audits
• Compliance Reporting & Lifecycle Planning – ensuring you stay ahead of regulatory requirements

This breadth of capability, all delivered in-house, allows us to simplify supply chains and ensure consistency across every aspect of building management.

With offices in Glasgow, Edinburgh, Manchester, Belfast, and Aberdeen, HF operates across the UK, supporting clients in residential, commercial, retail, healthcare, education, and public sector environments.

Our local presence enables us to respond quickly with our Manned 24 Hour Call-out Service, while our national scale ensures resilience, capacity and the ability to take on large, complex contracts without compromising on service quality.

What Makes HF Different?

What sets HF apart is not just our technical competence—it’s our culture. We foster a workplace where engineers and support staff feel empowered to take ownership of their work, where customer satisfaction is the priority, and where safety is never compromised. Our clients benefit from:

• One point of contact for multi-discipline services
• True in-house delivery
• Tailored contracts that reflect client priorities and building-specific requirements
• Transparent reporting tools and digital documentation for compliance confidence
• 24/7 nationwide call-out service with rapid response times

We’re not just a service provider. We are a solutions partner, committed to adding long-term value to every building we touch.

A Company Well Connected

“A Company Well Connected” reflects more than our integrated service offerings. It speaks to the strong relationships we build with clients, contractors and communities. We believe in doing the right thing, for the right reasons, and we work tirelessly to build trust at every level of our organisation.

HF’s reputation as one of the UK’s leading multi-asset maintenance providers has been earned through decades of consistent delivery, innovation and integrity. And while we are proud of our growth, we remain firmly rooted in our values: delivering quality work, respecting our people and keeping our clients’ buildings safe, compliant and operational—day in, day out.

If you’re looking for a trusted partner to support your multi-site maintenance needs, whether it’s for fire safety, electrical compliance, plumbing, heating or full mechanical services, HF is ready to deliver. Discover how we can support your portfolio with unrivalled in-house expertise and a service that puts your priorities first.