Privacy Policy

1. Introduction

Welcome to the HF Group website privacy notice. This policy applies to all visitors to the websites of HF Group and its subsidiaries: HF Mechanical & Electrical, HF Fire & Security, HF Comms, HF Controls and Lundie Media Ltd.

We respect your privacy and are committed to protecting your personal data. This notice informs you how we look after your data when you visit our website and when you use our external enquiry portal, HF Connect.

2. The Data We Collect About You

We may collect, use, and store the following types of personal data:

Identity Data: Name, username, or similar identifier.
Contact Data: Email address and telephone numbers (collected via the HF Connect portal).
Technical Data: IP address, browser type, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, portal, and services.

3. How We Collect Your Data

Direct Interaction: You provide Identity and Contact Data by completing enquiry forms on our external portal, HF Connect, or by corresponding with us by post, phone, or email.
Automated Technologies: As you interact with our site, we may automatically collect Technical Data via cookies and server logs.

4. HF Connect Portal & Third-Party Links

Our website does not host contact forms directly. Instead, users are directed to HF Connect, our secure external system used to capture and manage service enquiries.

Please Note: While HF Connect is an integrated part of the HF Group service infrastructure, it may be hosted on a separate domain. This privacy policy extends to the data captured via HF Connect for the purposes of service enquiries.

5. How We Use Your Personal Data

We only use your data when the law allows us to. Most commonly, we use it:

To respond to enquiries submitted via the HF Connect portal (Performance of a Contract/Pre-contractual steps).
To manage our relationship with you as a client or prospective client.
To improve our website and user experience (Legitimate Interests).
To comply with legal or regulatory obligations.

6. Cookies

Our website uses cookies to distinguish you from other users. You can set your browser to refuse cookies, but note that some parts of the site or the HF Connect portal may become inaccessible or function incorrectly if you do so.

7. Data Security

We have put in place appropriate security measures (including an AntiBot Global Firewall) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This protection extends to the data captured via the HF Connect system. We limit access to your personal data to those employees and third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (typically 6 years for business correspondence).