Credit Controller

HF Group is one of the UK’s leading multi-discipline building services contractors, delivering high-quality solutions across Electrical, Mechanical, Fire & Security, Telecommunications, and Automated Controls. With a legacy spanning over 3 centuries and a family culture, we consider all of our employees as part of the family and invaluable assets to our ongoing business.

Our head office is in Glasgow with offices in Edinburgh, Aberdeen, Manchester, and Belfast, providing services to clients across both public and private sectors throughout the UK.

As part of our continued growth, we are seeking an experienced Credit Controller for our Glasgow office, who will report to the Finance Manager. The role is part time, covering 3 or 4 days (consideration will be given to either), the successful post holder, will be responsible for managing day-to-day accounts receivable activities, ensuring customer payments are collected in line with agreed payment terms wherever possible. This includes proactively contacting customers with overdue accounts to secure prompt resolution and reinforce future payment expectations.

The successful candidate will be responsible for but not limited to:

• Managing day-to-day accounts receivable activities, ensuring customer payments are received in line with agreed payment terms.
• Proactively contacting customers with overdue balances to secure prompt payment, resolve issues, and reinforce future payment expectations.
• Setting up new customer accounts, including completion of credit checks and accurate maintenance of customer master data in line with internal policies.
• Maintaining detailed records of customer contact, payment promises, actions taken, and outcomes.
• Monitoring customer payment behaviour and promptly identify, escalate, and report adverse trends to minimise bad debt exposure.
• Where appropriate, contacting customers ahead of payment due dates to ensure all relevant invoices and other information/paperwork has been received
• Supporting credit insurance requirements, including timely notifications, compliance with policy conditions, and liaison with internal stakeholders as required.
• Assisting in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions
• Assisting in other areas as required

Key Skills, Qualifications and Experience Required:

• Team player, able to work independently and with others to achieve common goals and targets
• Highly organised and able to prioritise workloads and meet deadlines within a very busy and fast-moving environment
• Strong customer service, negotiation and communication skills, with the ability to speak confidently to people at all levels
• Highly computer literate – good working knowledge of a variety of Microsoft products (Word, Excel, Outlook, Dynamics etc)
• Experience in a credit control environment or similar

Applications close on Friday, 27th March 2026, if you have not heard from us within 4 weeks of the closing date, please assume your application has been unsuccessful on this occasion.