Hacking & Paterson

Client: Hacking & Paterson Management Services (HPMS)
Project: Fire & Security inspections, testing, maintenance, and reporting
Assets Managed: 4,200+ across 1,500+ sites
Sectors: Residential Property Management
HF divisions involved:

Fire & Security

Delivering Outstanding Multi-Site, Multi-Asset Maintenance for Hacking & Paterson

Since 2018, HF has partnered with Hacking & Paterson Management Services to deliver a high-quality, nationwide maintenance programme for life safety and fire protection systems across their managed residential portfolio. This partnership has grown into one of HF’s flagship multi-site, multi-asset contracts, underpinned by dedication, responsiveness and professionalism.

Project Description:
Hacking & Paterson manages a vast estate of residential properties requiring rigorous compliance with fire and safety legislation. The scope includes inspections, maintenance and certification across thousands of assets, including:

• Emergency Lighting
• Compartmentation
• Dry Risers
• Smoke Vents
• Fire Alarms
• Smoke Detectors
• UPS Systems
• Sprinklers

We must ensure that every asset is inspected, maintained and recorded accurately while swiftly addressing discrepancies. With the sheer number of assets needing seen to, it requires a trusted partner with scale, agility and a commitment to quality.

Our Fire & Security division leads the contract with a team of skilled engineers, project managers and administrators operating in branches across the UK and all dedicated to maintaining high standards across the board. The partnership is built on collaboration, proactive communication and a shared goal of operational transparency.

Key Highlights of HF’s Delivery:

• Responsive Issue Resolution: Through delegated authority, HF’s team minimise disruption and ensure safety standards are met consistently.
• Mirrored Asset Records: Our team works closely with Hacking & Paterson to align records for all properties, establishing a reliable single source of truth across both organisations.
• Openness to Growth: Our proactive attitude toward taking on additional work has been recognised and appreciated by Hacking & Paterson , further strengthening the trust and value in the relationship.
• Consistent Quality: Since 2018, our level of care and attention has remained consistently high, receiving praise from the client for professionalism and skill.

“The service, care and attention that HF give are excellent. You and your team provide a high-quality service… the skill and professionalism that is shown is second to none.”
— Hacking & Paterson

This ongoing collaboration has reinforced HF’s reputation as a leading provider of reliable, large-scale fire and security maintenance services nationwide. With more than four thousand assets actively managed and a service footprint covering over 1,500 properties, the Hacking & Paterson contract is a shining example of HF’s ability to deliver at scale without compromising on quality.

With over 70 years of history and a reputation for technical excellence and customer commitment, HF continues to lead the way in delivering multi-discipline solutions for businesses across the UK.