When Accidents Happen – we react!

Our 24/7 Reactive Service and Commitment to a Greener Future

In a world increasingly reliant on technology and green energy infrastructure, the unforeseen challenges of daily operations can strike at any moment. A power outage, a system malfunction, or, as we recently experienced, an accident damaging critical equipment. These are moments that demand not just a solution, but a swift, professional, and reliable response. This is the cornerstone of our philosophy: to be a steadfast partner for our clients, providing not only innovative green energy solutions but also an unwavering commitment to their operational continuity and safety, 24 hours a day, 7 days a week.

Accidents, by their very nature, are unpredictable. They can happen in the dead of night, on a busy holiday, or in the middle of a working day. The true measure of a company’s reliability is not just the quality of its installation, but the quality of its response when things go wrong.

A recent incident perfectly illustrates this ethos. We received an urgent call late in the afternoon from our partners at Connected Kerb. A vehicle had unfortunately collided with one of their EV charge points located in a bustling business car park. The impact caused significant damage, not only rendering the unit inoperable but also creating a very real and immediate public safety risk. For a business, this kind of disruption can be costly in terms of lost revenue and reputational damage. For the public, it represented a potential hazard. The situation required immediate intervention.

Rapid Response: From Call to Complete Repair in 3 Hours

Thanks to our manned, 24-hour call-out service, our team was primed and ready to act. The call came in, and within a remarkable 20 minutes, one of our highly-trained engineers was on site. This extraordinary speed is a testament to the dedication of our team and the strategic placement of our resources. Our first priority was to assess the damage and, most critically, to secure the area, ensuring the unit no longer posed a threat to the public.

But our reactive service is about more than just securing a site. It’s about comprehensive problem-solving. By being proactive and having spare parts on hand, our engineer was equipped not only to diagnose the problem but also to carry out a full repair. The entire process—from the initial urgent call to the successful completion of the repair, with the charger fully functional and back online—took just 3 hours. This level of efficiency is a direct result of our deep-seated commitment to quality, safety, and rapid response. It’s an assurance to our clients that when they partner with us, they are supported by a network of professionals who understand the urgency and are prepared to meet it head-on.

This incident, while a minor one in the grand scheme of things, serves as a powerful microcosm of our company’s values. It demonstrates our commitment to minimising disruption, prioritising public safety, and delivering an unparalleled level of service. It highlights the crucial role of a reactive service in a world where new technologies are becoming integral to our daily lives.

Branches Driving Nationwide Service

Our ability to respond with such speed is no accident; it is the result of a deliberate and strategic expansion of our operational footprint. With branches strategically located in Glasgow, Edinburgh, Manchester, Belfast and Aberdeen, we have established a strong network that allows us to provide a truly nationwide service. This geographic advantage means that no matter where an incident occurs, we have an expert team within a reasonable travel distance, ready to deploy.

Each of our branches serves as a local hub of expertise, equipped with skilled engineers, essential equipment, and a stock of key spare parts. This decentralised model prevents logistical delays and ensures that our reactive service is consistently fast and effective, whether we’re responding to an incident in a bustling city centre or a more remote, rural location. This is our promise to our clients: a local, personal service with the resources and reach of a nationwide company.

Our Drive Towards Green Energy Solutions

While our reactive service is a source of immense pride and a crucial part of our business, it is only one facet of our broader mission. Our company was founded on a vision of a sustainable future, and our core business is built around driving the green energy revolution forward.

We are at the forefront of the shift from traditional energy sources to cleaner, more sustainable alternatives. The growth of the electric vehicle (EV) market is a prime example of this transition. As more individuals and businesses embrace EVs, the need for a robust, reliable, and accessible charging infrastructure becomes paramount. Our services extend far beyond just reactive repairs; we are specialists in the installation, maintenance, and management of EV charging points for businesses, public spaces, and residential complexes. We provide end-to-end solutions, from initial consultation and site assessment to professional installation and ongoing support.

But our commitment to green energy doesn’t stop at EV chargers. We are also a leading provider of solar energy solutions. We understand that businesses and homeowners are increasingly seeking ways to reduce their carbon footprint and their energy costs. Our services include the design, installation, and maintenance of high-efficiency solar panel systems. We work with clients to assess their energy needs, identify the best solutions for their properties, and manage the entire installation process, ensuring a seamless transition to a greener, more cost-effective energy source.

This holistic approach to green energy allows us to be more than just a service provider; we are a partner in our clients’ journey towards sustainability. By offering a comprehensive suite of services—from solar panels that generate clean energy to EV chargers that power sustainable transportation—we are helping to build a more resilient and environmentally friendly future, one project at a time.

Company Values in Action: Quality and Safety

Our company values are not just words on a page; they are the principles that guide every decision we make.

• Quality: We believe in doing the job right the first time. From the materials we use to the expertise of our engineers, we are unwavering in our pursuit of excellence. The speed of our recent reactive call-out was only possible because our team is exceptionally well-trained and our processes are meticulously designed for maximum efficiency.
• Safety: The safety of our team, our clients, and the public is our number one priority. In the recent incident, our first action was to secure the damaged unit, mitigating any risk of injury. Every installation we perform is carried out with strict adherence to the highest safety standards, ensuring long-term reliability and peace of mind.

Our company stands as a beacon of reliability and innovation in the green energy sector. We are a company of two halves: a reactive force, always ready to respond to emergencies with speed and expertise, and a proactive partner, driving the adoption of green energy solutions. With a nationwide network of branches and a team of dedicated professionals, we are not just building a business; we are building a better, safer, and more sustainable future. Whether you need an emergency repair or are ready to embrace green energy, we are here to help, 24 hours a day.