Mechanical Service Coordinator

Please Note: This position has been filled

Job ID: 2023_HF M&E_009/MSC

We have an exciting new opportunity for an enthusiastic candidate to join the HF family in a permanent role that promises unique challenges, a varied workload and great career progression opportunities within the company.

We are currently looking to recruit a Mechanical Service Coordinator based in our Glasgow office.
Salary range £26,000 – £28,000 depending on experience

Hours of work Monday – Thursday 07:30 – 16:30, Friday 07:30 – 16:00

The Position

You will have strong service background, excellent communication and numerical skills and be happy to work in a team alongside like-minded individuals working to strict deadlines. The ideal candidate would have a strong technical background knowledge in plumbing/heating to provide expertise and experience in fulfilling all the required duties of the role.

This is a long-term position with flexible working arrangements in our Glasgow branch.

The Role

The successful candidate will be required to complete the following daily tasks:

• Monitoring incoming service requests via email and raising jobs into the company database
• Taking service & update calls from clients and dealing with accordingly
• Calling customers and scheduling appointments for works.
• Updating client websites on a daily basis
• Managing operatives labour list and updating scheduler accordingly.
• Optimizing job allocation based on engineer skillset, availability & location
• Liaising with sub-contractors, raising purchase orders and following up for job completion details & invoices
• Maintaining planned schedules of work
• Monitoring ongoing works, ensuring jobs are completed, costs are under control and uplifts or follow on quotes are submitted where required.
• Compiling quotations for small works in accordance with client rates and submitting quotes on time.
• Liaising with all parts of the HF Group service team to ensure all service issues are satisfactorily resolved.
• Assisting Group Credit Control as required to resolve any queries which may arise
• Saving and filing all incoming purchase orders in accordance with procedures

Personal Attributes

• Smart and tidy appearance
• Excellent communication skills
• Comprehensive numerical skills
• Good time-management skills
• Ability to work as part of a team
• Ability to work on own initiative
• Willingness to learn
• Friendly, patient and polite nature

Working for HF Group

The HF Group is a family run collection of companies and services with branches across the UK. Our family culture stretches back over three centuries in business yet it means much more than dates and numbers. It’s quite literally, the core of our business. We consider all of our employees as part of the family and invaluable assets to our ongoing success. We continually invest in training, refresher courses and development for our team that allows everyone in the HF family to share in a thriving and mutually supportive working environment.

The benefit to us? Excellent staff retention and length of service rates. And to our clients? The reassurance of the best possible service, throughout every aspect of their communications with us.

Working across a variety of business sectors in exciting, ground-breaking projects, we make sure that new members who join the HF family join us with a clearly defined development path that is supported by regular reviews, training and ongoing support from our senior level management team.

Benefits/Additional Perks

• Private Medical Cover
• Critical Illness Cover
• Auto Enrolment Pension
• Death in Service Insurance
• Perkbox Subscriptions

No Agencies please

To apply for this role or for to be considered for further roles at HF Group, please contact:

HR Manager
HF Group
100 Albert Drive
Glasgow
G41 2SJ
enclosing your CV and current salary
or e-mail: personnel@hf-group.co.uk
(Online application forms available upon request)

HF is an equal opportunities employer.

Please note your employment is conditional upon the Company’s receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Disclaimer: due to the high volume of applications that we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure that we can manage application levels while maintaining a positive candidate experience. Once a job vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.